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General Terms and Conditions (GTC)

1. Subject matter and application of the GTC

1.1 These general terms and conditions (hereinafter referred to as GTC) govern the relationship between FashTec GmbH (as operator of and the customer. They are a mandatory part of every contract concluded between FashTec GmbH and the customer. Additional agreements, assurances or changes to these GTC’s must be made in writing.

1.2 The separately listed additional information regarding the terms of delivery, the shipping or packaging costs, the terms of payment and safety instructions, as well as the explanations regarding data protection and the legal notices shall form an integral part of these GTC.

2. prices

All prices quoted in the online store are inclusive of Swiss VAT. The prices in our offers and order confirmations are generally binding. Prices are subject to change due to changes in taxes, fees, taxes or shipping and packaging costs.

3 Place of delivery

3.1 We deliver to the countries listed in our delivery conditions. There is no sale or delivery to the USA, South America, Canada, Japan or Asia.

3.2 Shipping to other European countries is from Switzerland. The goods will be declared correctly for customs. In addition, further taxes or costs (e.g. customs duties) will be incurred in connection with your order, which will not be paid through us or invoiced by us, but will have to be paid by you directly to the relevant customs or tax authorities. Please contact these authorities for details, if necessary.

3.3 In case of receipt of order (or receipt of payment in case of prepayment) on a working day before 12:00 noon, the goods will be shipped on the next working day. In no case shall delays in delivery constitute grounds for claims for damages or a right to withdraw from the contract.

3.4 FashTec GmbH shall not be liable in case of undeliverability or delayed delivery of the goods due to incorrect specification of the delivery address by the customer, absence of the recipient or in case of unforeseeable problems with customs clearance.

3.5 The expected delivery times in Switzerland are 2-3 days. For delivery delays that occur through no fault of our own during transport by mail from us to you, e.g. due to force majeure, traffic congestion, bad weather conditions, unusual, unforeseeable detention by customs authorities, etc., are beyond our control and we disclaim any liability for them. They do not entitle the customer to withdraw from the purchase contract or to claim damages.

3.6 Our products are offered and sold exclusively online through our store “” and selected dealers. A sale at the company headquarters of FashTec GmbH will not take place.

4 Payment for customers in Switzerland, the Principality of Lichtenstein and Europe

 (see also delivery conditions)

  • Prepayment to our bank account in Switzerland

We will send you the account details by e-mail together with the order confirmation. As soon as we have received your payment, we will ship the ordered goods.

  • Credit card (Mastercard and Visa)

Payment is made immediately after completion of the order via a secure encrypted connection.

4.1 For cashless payment, we work with the company SIX Payment Services AG, which offers for secure card payment on the Internet, the 3-D Secure procedure. 3-D Secure is the global security standard for payment on the Internet and protects against the risk of fraud and the failure of payments due to card misuse. The leading credit card organizations have established corresponding security procedures, such as Visa Secure, Mastercard Identity Check, American Express Safekey, Diners Club ProtectBuy, and Union Pay SecurePlus.

4.2 If the customer fails to meet its payment obligations in whole or in part, FashTec GmbH may stop further deliveries of products to the customer. FashTec GmbH may charge a handling fee of CHF 30.00 for the 2nd reminder. In case of unsuccessful reminders, the invoice amounts may be assigned to a company entrusted with the collection. The company entrusted with the collection will claim the outstanding amounts in its own name and for its own account and may charge additional handling fees.

5. expiration of the order after prepayment.

If, in case of an advance payment order, no payment has been received ten days after the invoice has been issued, the order shall expire and the ordered quantities can no longer be guaranteed in case of a new order or in case of late payment.

6. control of the goods and complaints

6.1 All products of FashTec GmbH are handmade, padded and sewn. Therefore, it may happen that the products will not look 100% the same. The product will therefore be unique and it can therefore not be guaranteed that the same shape, color, pattern or in the case of fish leather the skin structure of a product, can be produced again. Smaller deviations, especially also on the pictures of the products shown in the store, are therefore to be considered as “normal”.

6.2 The recipient of the goods undertakes to check them immediately upon receipt for completeness and condition. Any complaints regarding quality or completeness must be reported to FashTec GmbH in writing immediately, at the latest, however, within 24 hours after delivery. Otherwise, the delivery shall be deemed accepted.

6.3 FashTec GmbH shall not be liable for transport damages and damages resulting from improper storage of the goods after acceptance by the customer or its auxiliary persons.

7 Liability

For the safe use of the magnetic lock, the applicable safety instructions on the store page “” in German or English language are to be observed and complied with. FashTec GmbH disclaims any liability for damages and injuries caused by improper or careless handling of the magnetic fasteners. By purchasing the product you confirm that you have read and understood the safety instructions. An instruction sheet with the same instructions is supplied with each product delivery.

8. right of withdrawal and warranty

8.1 Customers can return the ordered items up to 14 days after receipt of the goods. Excluded from the right of return are custom-made products.

Please contact us by phone or e-mail before returning the goods. This way we can process the return more quickly and occasionally clear up a misunderstanding in time. When returning the product, please use our original packaging or packaging of at least the same size and sturdiness as this.

Upon receipt of the goods, we will refund the invoice amount. You have to bear the costs of the return shipment yourself. Please stamp the package sufficiently.

8.2 Warranty claims for defects occurring later must be reported in writing to FashTec GmbH immediately after discovery. Liability is excluded if the customer knew or should have known of the defect at the time of purchase. A warranty claim is valid for 24 months, whereby the period begins with the delivery of the purchased product.

9. data protection

9.1 The data necessary for the business transaction will be stored and passed on to the logistics company commissioned with the delivery as part of the contract processing. The data shall be used exclusively for customer care within FashTec GmbH.

9.2 Order-related and other correspondence by FashTec GmbH shall be carried out electronically. It is expressly pointed out that there are security risks associated with the transmission of data by e-mail, which are not under the control of FashTec GmbH, such as virus transmission, damage to data, loss of data or access by third parties. With the order, the customer allows FashTec GmbH to transmit documents electronically.

9.3 The content of the FashTec GmbH online store – namely “” – is protected by copyright. The content may not be distributed, published, changed, reused, sent or used for public or commercial purposes without written permission.

9.4 By placing an order, the customer allows customer satisfaction surveys to be obtained by e-mail. He agrees in advance that he may be sent corresponding e-mails.

9.5 In addition, we refer to the applicable data protection guidelines in accordance with the General Data Protection Regulation (DSGVO) of the European Union (EU) of 25 May 2018 on the store website.

10 Jurisdiction

All obligations are subject to Swiss law. Place of performance and exclusive jurisdiction is Thalwil.

Authorized representative Managing Director:

Samir Mathur
FashTec GmbH
In vines 12
8800 Thalwil

Tel.: +41 79 770 54 15